1. What do I need to do to open an account for a single family home, apartment or condo?

2. Where are you located and what are your hours of operation?

3. When is my Utility bill due?

4. Do you accept credit card payments?

5. I currently have well water, my neighbors have city water. What do I need to hookup to city water?

6. Hookup to city water is expensive, do I have to come up with all the money at once?

What do I need to do to open an account for a single family home, apartment or condo?
The person opening the account must come into the office before 2:00pm with a picture ID, and a check, cash or money order in the amount of $160.00. Your water service will be turned on the same day before 5:00pm. If you come into the office after 2:00pm, your water service will be turned on the following business day. Commercial accounts will need to call the office for further information. If renting, need a valid lease agreement or proof of ownership.


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Where are you located and what are the hours of operation?
We are at 226 Cypress Lane in Palm Springs (Village Hall Complex) and we are open Monday through Friday from 8:00am until 4:30pm. Our drive-thru hours are from 7:30am until 5:00pm. We have a permanent drop-off box located near the utilities drive-thu window which may be accessed 24 hours a day. The drop box is emptied once per day and will be processed the next business day. Exception: on the 8th of the month (or the Friday before the 8th if the 8th falls on the weekend), the box is emptied at 5:00 pm and processed the same day.

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When is my Utility bill due?
Upon receipt. A $11.00 late fee will be assessed for all payments received after 5pm on the 8^th. If the 8^th falls on a weekend, payment must be in our office on or before Friday or placed in the drop-off box on or before the 8^th.

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Do you accept credit cards for payment?
Yes - we accept credit cards. Click here to make an online payment.

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I currently have well water, my neighbors have city water. What do I need to hook up to city water?
Call us with your address and know the front footage of the property (this can be found on your property survey). Generally, the cost for a single family home with 100' front footage will cost you $3,645.00 ($2,145.00 plus $15.00 per foot) The homeowner is responsible for the hookup from the water meter to the house. If water is available to your address, we can have a water meter installed for you within one (1) to two (2) weeks. Please note that the above fees quoted do increase every October 1^st.

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Hookup to city water is expensive, do I have to come up with all the money at once?
The Village has a financing plan available to residential homeowners. You may make monthly payments for 5 or 10 years at an interest rate of 10%. There is a $75.00 filing and title search fee plus a 10% down payment is required.

Financing with the Village also requires you to provide us with a copy of your property deed or title insurance, property survey, Palm Beach County Tax bill and proper ID. ALL owners of the property must come into the office and sign a "Property Owner Agreement for Special Assessment for Utilities Services, Installment Payment and Lien, and for Voluntary Annexation". If you do not finance, all you need is your property survey and proper ID.

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